Warranty coverage and support requirements may vary by product, configuration, and order status. Customers should review product details and email info@coldplungellc.com before purchase if warranty coverage, installation conditions, or delivery requirements are important to the buying decision.
For support, include your name, order number if available, product name, photos when relevant, and a clear description of the issue.
Large equipment should be inspected at delivery before signing with the carrier. If freight damage is visible, note the damage with the carrier and contact us promptly with photos and order information.